FAQs

What currency are the prices I see on the site?

All prices are in USD.

 

I just placed an order; when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out; average shipping times are 5-7 days.

 

Tracking numbers will be updated 1-2 days after your order has SHIPPED. If you don't have a tracking number after 3 business days, please email us at shop@bellacalipacific.com.

 

I am not satisfied with my order. Can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to return it for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the total amount of your original purchase. Please include the name and order number on the returned parcels.

 

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

 

Can I cancel my order?

You can cancel your order at any time before it ships. 

 

I have entered an incorrect address; what do I do now?

If you have miss spelled or auto filled in an incorrect address, reply to your order confirmation email, and confirm. Once you double-check if the address is wrong, kindly notify us via email at shop@bellacalipacific.com. If the address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

 

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on location. The average shipping time is 5-10 business days after processing your order.

 

I have a question that wasn't answered. Can you please help?

Absolutely! Please email us at shop@bellacalipacific.com, and we will be happy to assist you in any way we can.

 

We do receive many emails. If you wish to get a prompt response, please attach your name, and order number and describe the problem in detail.